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Borrowed Playbooks: Why Copying What Works Elsewhere Fails in Complex Organizations
The instinct to copy a proven playbook is strongest exactly when the problem is least copyable. Why best practices break in complex organizations — and what to do instead.
Complicated or Complex? 10 Everyday Problems Where the Difference Decides the Outcome
Ten familiar problems — a stalled strategy, a task force that produces nothing, a system nobody uses — and why telling complex from complicated changes how they get solved.